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Cookies are small bits of data stored on the device you use to access our websites or apps, which are used to recognise repeat users.
We use cookies to collect data about visitors to our websites and apps, which optimises the functionality of these services.
We use Cookies for the following main reasons:
- Collecting data about how customers interact and use our services
- Make our websites and apps easier to use e.g. staying signed in for when you revisit the site
- Security reasons e.g. to authenticate your identity
- Provide you with customised content e.g. favourite stops, journeys, buses
- Improve our services
- Advertise to you, either directly or through trusted third parties
You can choose to remove or disable Cookies through your browser settings at any time.
The Cookies we use are:
| Category | Name | Description |
|---|---|---|
| Internal | PHPSESSID | Anonymous cookie to help keep track of a user’s session |
| Cloudflare ID | __cfduid | This is used to identify individual clients behind a shared IP address and apply security settings on a per-client basis. It does not store any personally identifiable information. |
| Stripe | __stripe_mid, __stripe_sid | Placed by Stripe to provide fraud protection when a user purchases a ticket using the website. |
| New Relic | JSESSIONID | The JSESSIONID cookie is used to store a session identifier so that we can monitor session counts. |
| Visitor Tracking | _ga, _gat_gtag_UA_*, _gid | Used by Google Analytics to preserve user sessions. These cookies are only enabled if the user chooses to enable non-essential cookies. |
| Cookie Message | cookies_allowed, cookies_disallowed | Determines if the user has approved non-essential cookies. |
| User Favourites | passenger-favourites-* | Stores the users Favourites (Timetables, Journey Plans, Stops) |
Got a question? Check out our frequently asked questions!